Thales
Operation Support Representative
Job Description
Location: Orlando, United States of America
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.
Operations Support Representative
Orlando, Florida (USA)
Position Summary
Thales is looking for an
Operations Support Representative in
Orlando, FL. In this position, you will support the repair velocity of the business through the creation and completion of our repair order activity. Responsible for managing the review of incoming repair orders (customer and internal), processing the work order in company database system, executing transactions to support repair and delivery activity. Through the incoming review process ensures work scope is properly recorded in repair database. Responsible for evaluating warranty requests and accurately coding work order to reflect financial, warranty and work scope requirements. Creates subcontract PO for repairs that are repaired off-site and closes subcontracting order once repair is returned. Executes the delivery and invoicing transactions for completed repairs when customer is in good financial standing. Maintains knowledge of customer and Thales agreements and acts on that information as appropriate. Expanded responsibilities for LR 6 include Exchange Stock Management.
Key Areas of Responsibility
Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair.
Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment
Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Thales or drop shipped to customer.
Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer.
Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information.
Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP.
Authorizes return shipment of customer product by creating a delivery note.
Minimum Qualifications
High school graduate or equivalent experience required. Certification/Associates Degree preferred or (equivalent work experience.)
2 years’ data entry or service support experience preferably in Aviation, Electronics or Technical industry.
Experience working in a highly regulated industry a plus.
Must be task oriented, organized, attentive to detail and process oriented.
Must be able to work independently and as part of a team.
PC, Word, Excel, Outlook and Database applications.
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.
Why Join Us?
Say HI and learn more about working at Thales click here.
#LI-Onsite
#LI-AG1
This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.
Operations Support Representative
Orlando, Florida (USA)
Position Summary
Thales is looking for an
Operations Support Representative in
Orlando, FL. In this position, you will support the repair velocity of the business through the creation and completion of our repair order activity. Responsible for managing the review of incoming repair orders (customer and internal), processing the work order in company database system, executing transactions to support repair and delivery activity. Through the incoming review process ensures work scope is properly recorded in repair database. Responsible for evaluating warranty requests and accurately coding work order to reflect financial, warranty and work scope requirements. Creates subcontract PO for repairs that are repaired off-site and closes subcontracting order once repair is returned. Executes the delivery and invoicing transactions for completed repairs when customer is in good financial standing. Maintains knowledge of customer and Thales agreements and acts on that information as appropriate. Expanded responsibilities for LR 6 include Exchange Stock Management.
Key Areas of Responsibility
Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair.
Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment
Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Thales or drop shipped to customer.
Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer.
Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information.
Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP.
Authorizes return shipment of customer product by creating a delivery note.
Minimum Qualifications
High school graduate or equivalent experience required. Certification/Associates Degree preferred or (equivalent work experience.)
2 years’ data entry or service support experience preferably in Aviation, Electronics or Technical industry.
Experience working in a highly regulated industry a plus.
Must be task oriented, organized, attentive to detail and process oriented.
Must be able to work independently and as part of a team.
PC, Word, Excel, Outlook and Database applications.
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.
Why Join Us?
Say HI and learn more about working at Thales click here.
#LI-Onsite
#LI-AG1
This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
Thales
Operation Support Representative