U.S. Bank National Association
Case Processor
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Claims and Disputes Specialist is responsible for processing and investigating ACH transactions customers file of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Our ideal candidate will have experience with Regulation E and fraud investigation. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination. Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Saint Paul, MN
The schedule is Monday-Friday with flexibility to work between a 6am-7am start time and no later than 3:30pm CST
Basic Qualifications
High school diploma or equivalent
Two or more years of related work experience, or a relevant combination of education, training, and experience
Preferred Skills/Experience
Well-developed research and analytical abilities
Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to follow defined procedures, policies and precedents
Ability to identify and resolve/escalate moderate problems with minimal guidance
Must be able to perform assigned work in a deadline sensitive environment
Competent clerical skills and strong attention to detail is necessary for all roles
Job Description
The Claims and Disputes Specialist is responsible for processing and investigating ACH transactions customers file of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Our ideal candidate will have experience with Regulation E and fraud investigation. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination. Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Saint Paul, MN
The schedule is Monday-Friday with flexibility to work between a 6am-7am start time and no later than 3:30pm CST
Basic Qualifications
High school diploma or equivalent
Two or more years of related work experience, or a relevant combination of education, training, and experience
Preferred Skills/Experience
Well-developed research and analytical abilities
Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to follow defined procedures, policies and precedents
Ability to identify and resolve/escalate moderate problems with minimal guidance
Must be able to perform assigned work in a deadline sensitive environment
Competent clerical skills and strong attention to detail is necessary for all roles
Requirements
Two or more years of related work experienceWell-developed research and analytical abilitiesClaims and Disputes SpecialistRegulation Efraud investigationrisk managementcase managementresearchanalytical abilitiesMicrosoft Office applications
U.S. Bank National Association
Case Processor